3/17/2024 0 Comments App store duo mobileWhat do I do if I receive a message stating the link or activation code is invalid? Keep your phone close and open the DUO app for you to approve your VPN connection. When you login to VPN/An圜onnect, Duo will send a silent push to your phone. Is it working?ĭuo MFA is mandatory for all users, including VPN. When I login to Cisco An圜onnect (VPN), nothing about Duo pops up on my screen. For more Android options, see Troubleshooting Duo Push notification issues on Android devices. For more iOS options, see Troubleshooting Duo Push notification issues on iOS devices. If the issue continues, close the app completely and check your notification settings. It may be waiting for the latest updated version, or an update recently occurred and notifications need to be reset. Network connection issues with the phone are the most common. There are several reasons for this to happen. What do I do if I did not receive a pop-up to approve my login?įirst, open the Duo Mobile app on your phone. It will automatically unlock after 15 minutes. What do I do if I receive a Duo notification my account is locked?ĭuo MFA is configured to lock accounts after 3 unsuccessful attempts to login with Duo. However, if your password has a comma in it, this will not work. When you enter your password in the Anyconnect window, immediately follow the password with a comma followed by the 6-digit passcode. It is a bit less intuitive, but, it can be done. To do so, you open the Duo Mobile app, refresh the passcode and enter it into the Passcode field of the Duo window. However, if you find you do not have a network connection, you use the passcode. Sending a push that pops up a message to approve or deny login is the primary and easiest way to approve logging in. What is the passcode on the Duo Mobile app for? The Duo app owned by Google is a type of video app and has nothing to do with MFA. Does Google own Duo? I see the Duo by Google in the app store.ĭuo Mobile is owned by Cisco. If asked what type of account to add, use "Microsoft Exchange." 2) Download and configure the Outlook app from the App store or Google Play store. There are two options to resolve this: 1) Delete your account from the iPhone's mail app and add it back. “Your email access has been blocked” email message in iPhone native mail appĪ message in the iPhone's native mail app states “Your email access has been blocked” instead of DUO prompting to approve access. Some of them are from the Duo help pages and Common Issues. Using your mobile device, scan the barcode displayed on your computer.Below are common questions we receive.Visit the the Google Play app store and download and install the Duo Mobile app, then create an account in Duo. A barcode (QR code) will be displayed you'll use this to register your mobile device with Duo. Under Manage Duo Devices, select Register Device with Duo.
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